Reference

What You Agree to When You Use 98wines

These terms set out the rules that apply when you open an account and use any part of 98wines — including deposits via bKash, Nagad or Rocket, gameplay, and withdrawal requests.

Applies to all account holdersCovers bKash, Nagad, Rocket paymentsJurisdiction-dependent accessSubject to change with noticeBangladesh-facing service

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team is here to help. You can reach us through live chat inside your account, by email, or through the help section on mobile. When contacting us about a terms-related issue, have your account ID and the relevant transaction reference ready — that speeds up our response considerably.

Live Chat Open your account on mobile or desktop and start a live chat session. Share your account ID and the specific clause or transaction you want to discuss.

Email Support Write to our support address with your account details and a clear description of your query. We aim to respond to terms-related emails promptly.

Help Section The help section inside your account lists common terms questions and account-management steps. Access it from the menu on both Android and iOS.

How These Terms Apply to Your Account

98wines Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 98wines, you confirm that you have read, understood, and accepted everything in these terms. They apply to every action you take on the platform — browsing, depositing, playing, withdrawing, and contacting our support team. These terms also cover how we process

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payments sent through bKash, Nagad, and Rocket. Each wallet transaction is subject to the rules in the payment section below, and any dispute about a transfer will be resolved using the transaction record attached to your account. We may update these terms when our services change.
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When that happens, we post the revised version here with an updated date at the top of this page. Continued use of your account after a revision means you accept the new terms. If you do not agree with a change, you should stop using the
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platform and contact our support team to close your account. Access to 98wines and its services is only available in regions where doing so is permitted under local law. It is your responsibility to confirm whether using this platform is lawful where you are. We do
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not make eligibility decisions on behalf of any regulatory body.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT INTEGRITY

How We Enforce and Protect These Terms

Our terms are not just a formality — they define how every account interaction is managed. From the moment you fund your account using bKash, Nagad, or Rocket, our systems log that transaction against your account record. That record is what we use if a dispute arises. We also maintain security checks at login, withdrawal, and when account details are changed, so the person requesting a payout is verified as the account holder. If something looks inconsistent, we pause the action and contact you directly rather than letting it pass through unverified.

Data Retention

We keep account transaction records — including bKash, Nagad and Rocket payment logs — for as long as required to resolve disputes and meet our service obligations.

Account Security

Login is protected by OTP verification tied to your registered mobile number. Any change to account details triggers a secondary confirmation step before it takes effect.

Dispute Process

If you believe a term has been applied incorrectly to your account, raise it via live chat or email with your transaction reference. We review each case against the logged record.

Terms Updates

When we revise these terms, we notify you through your account inbox. The revised date appears at the top of this page so you can see exactly when a change was made.

Common Questions About These Terms

These are the questions we hear most often when someone wants to understand what they are agreeing to. If your question is not answered here, use live chat inside your account to get a direct response.

Yes. All payment methods we support — including bKash, Nagad, and Rocket — are covered by these terms. Each deposit is logged against your account and subject to the payment rules in the relevant section.

We update terms when our services change and we post the revised version here with a new date. We also send a notification to your account inbox so you are aware before the change takes effect.

You should stop using the platform and contact our support team to request account closure. Continued use of your account after a revision date is taken as acceptance of the updated terms.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm whether using 98wines is permitted where you are. We do not determine legality on your behalf.

Contact us via live chat or email with your account ID and the relevant transaction reference. Our team reviews the case against the logged record and responds with a clear outcome.

We retain transaction records — including wallet logs from bKash, Nagad, and Rocket — for as long as needed to handle disputes and meet our service commitments. You can request details via the support team.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Info98Wines Banking AccountRegister

What You Agree to When You Use 98wines

Reach Us About These Terms

How We Enforce and Protect These Terms

Data Retention

Account Security

Dispute Process

Terms Updates

Common Questions About These Terms

01 Do these terms apply to deposits made through bKash or Nagad?

02 Can 98wines change the terms without warning?

03 What happens if I do not agree with a terms update?

04 Is my account accessible from any region in Bangladesh?

05 How do I raise a dispute about how a term was applied to my account?

06 How long does 98wines keep my account and payment data?

Terms & Conditions

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